1. Licensing Information

We operate as a Financial Advice Provider under a current licence issued by the Financial Markets Authority (FMA) in the name of NZ Financial Services Group Limited (FSP286965). There are no conditions attached to this licence on the advice that may be given.

2. Our Advice and Product Providers

We provide financial advice to our clients about life insurance and home loan products. The product types an individual adviser can give advice on are disclosed at an adviser level in their individual Disclosure Guide (for example: Life, Income Protection, Health, Trauma, Permanent Disablement).

We only provide advice about products from certain providers which may include, but are not limited to, our accredited partners. This may influence your decision to deal with us, and we are happy to provide a list of these providers upon request.

3. Commission

On settlement of a loan or issuance of a risk or insurance policy, we usually receive commission from the applicable product provider. This commission may be upfront and/or include renewal or trail commissions. We may also receive a fixed rate roll-over fee from some providers if we assist in refinancing your loan.

This commission is used to remunerate our financial advisers and cover business costs such as administration, staff, and technology. We take all reasonable steps to ensure commissions do not influence the advice given and that our advisers prioritise your interests.

  • Our advisers follow a structured advice process to ensure your needs and goals are understood.
  • We provide regular training to manage conflicts of interest.
  • Each adviser’s Disclosure Guide includes commission details by product provider.

4. Fees and Expenses

We do not normally charge you a fee for our financial advice or related services, as we receive commission from product providers. However, there are two exceptions:

  • No Commission: If we provide services for a product that pays no commission, we may charge a one-off fee agreed with you in writing before proceeding.
  • Repayment of Commission: If a product provider requires repayment of commission within 27 months (for example, if a loan is repaid early), we may charge you a fee of up to $2,500 + GST, calculated at $250 + GST per adviser hour.

If a fee applies, you will be invoiced and given 30 days to make payment.

5. Conflicts of Interest

Any potential conflicts of interest apart from commissions will be disclosed in your Financial Adviser’s Disclosure Guide. If any conflicts relate to our Financial Advice Provider (FAP) business, they will be disclosed here or explained to you before we provide advice.

6. Complaints

If you have a complaint about our service, please let us know. You can contact our internal complaints service by emailing [insert your email] or calling [insert phone number] with the subject line “Complaint – [Your Name]”.

We will acknowledge your complaint within 24 hours and record it in our Complaints Register. We may contact you to better understand the issue and aim to resolve it within 7 working days. If additional time is required, we’ll inform you.

If we cannot agree on a resolution, you may refer your complaint to our external dispute resolution service:

Financial Services Complaints Ltd (FSCL)
Phone: 0800 347 257 Email: complaints@fscl.org.nz
This service is free and independent and will help resolve the matter.

7. Our Duties

Anyone within our business giving advice is bound by the duties set out in the Financial Markets Conduct Act 2013. These duties include:

  • Meeting the standards of competence, knowledge, and skill required by the Code of Professional Conduct for Financial Advice Providers.
  • Giving priority to your interests.
  • Exercising care, diligence, and skill at all times.
  • Meeting the standards of ethical behaviour, conduct, and client care.

These standards ensure you receive quality financial advice and service that aligns with your best interests.